Archiv für den Monat: Oktober 2013

FairMate launches Mobile Shop for trade fairs and events

fairmate_screen_233_39px_72dpiFairMate, the visitor management and ticketing solution made by dimedis, now offers version 1.0 of its new FairMate Mobile Shop. The first customer to put the Mobile Shop through its paces is Messe Düsseldorf, who used it to sell mobile tickets for K 2013 from the 16th to the 23rd of October. Visitors were able to register for the event, choose their tickets and pay for them, all from their mobile device. This shows once again that FairMate is able to cover the entire visitor management process from start to finish – including registration, ticketing, admission control and matchmaking. By introducing mobile payments to this process, dimedis is setting a trend in the trade fair business.

FairMate Mobile Shop

FairMate Mobile Shop 1.0 – registration and ticket sales on the go

Klaus Friedrich Meier, the division manager for trade fairs at dimedis GmbH in Cologne, had this to say regarding the introduction of the FairMate Mobile Shop:

MEIER - FOTO 2 (2)

Klaus Friedrich Meier

„We can observe clear trends in the visitor management for trade fairs: Mobile and Social. 2013 marks the year where mobile devices have outsold their desktop counterparts for the first time; this development reflects on the traide fair business, where powerful and intuitive mobile software solutions are now the center of attention.
That is why FairMate already supports different mobile ticketing solutions such as eTickets via text message or e-mail and the Passbook format. Now, with the FairMate Mobile Shop, we take one step further by introducing a truly mobile ticketing and payment solution. The Mobile Shop offers our customers a new sales channel for tickets that is in the best interests of all trade fair visitors. Prospective buyers can be served almost anywhere, and the Mobile Shop also offers new possibilities for event organizers, such as QR code vouchers that can be scanned on a mobile device and lead directly to the Mobile Shop. We are thrilled to have such an important customer as Messe Düsseldorf on board for the Mobile Shop.“

FairMate at a glance

Author: Ibrahim Mazari

VISCOM 2013: dimedis presents cutting-edge interactive Digital Signage


During this year’s exhibition for visual commication, technology and design – viscom – in Düsseldorf, dimedis will present its latest developments in Digital Signage and wayfinding systems. The big spotlight will fall on interactive coupon systems for shopping malls and the interactive feedback tool iFeedback. From the 7th to the 9th of November, dimedis will present its award-winning Digital Signage software kompas as well as its sister product kompas wayfinding at booth J10 in hall 8A.

Info terminals from the Arcaden-Shopping-Malls and other practical use cases will give visitors to our booth a first-hand impression of the capabilities of our kompas Digital Signage software. In presentations and during a lunch & learn workshop, dimedis will elaborate on the topic of how to succeed with interactive Digital Signage. To further illustrate this point, one of our terminals at viscom will also be equipped with the iFeedback tool for interactive visitor feedback. iFeedback enables you to quickly and easily gather feedback from your customers in order to be able to improve their future experiences.

Best Case Arcaden Shopping

One of Germany’s largest shopping mall operators – mfi management for real estates (Arcaden Shopping) – uses Digital Signage in malls all over Germany to increase customer loyalty. For this purpose, mfi smartly combines existing coupon systems with high-quality info terminals equipped with large touch screen displays, a printer, a card reader and a camera. At the dimedis booth at viscom, you will be able to learn how this system can improve engagement and interaction with shopping mall visitors.


kompas in action: interactive Digital Signage in shopping malls

Interactive digital display window with kompas smart.remote

logo-kompas-smart-remoteThe latest version of kompas Digital Signage offers another new interactive feature: using your smartphone as a kompas remote. In front of a display window, viewers can scan QR codes to directly control the contents on the screen and thus – for instance – choose between one of several special offers or topics to display.

Presentations and a Lunch & Learn

In addition to our booth, dimedis also takes an active part in the supporting programme. Founder and managing director Wilhelm Halling and our division manager for Digital Signage, Patrick Schröder, will hold a presentation on how to succeed with Digital Signage. On Friday, the 8th of November at 11:25am they are going to report on their experience with customers and talk about what details you have to pay attention to in order for the customers to realise the value of interactive offers and make use of them. Wilhelm Halling will also lead a discussion about this topic with anyone interested to join him in his lunch & learn workshop. The workshop is scheduled for Thursday, the 7th of November, in the Speaker’s Corner in hall 8a.

Exclusive: iFeedback at the dimedis booth

One of the terminals at the dimedis booth will be used to demonstrate iFeedback, a customer engagement solution developed by BHM Media Solutions GmbH. Using iFeedback, visitors can give a quick rating of their experience at our booth or on the exhibition as a whole. iFeedback works by asking a small number of short questions that can be answered by giving each question a star rating.

iFeedback (short for „instant feedback“) encourages your customers to rate your service and their use thereof. Using that information, companies can identify patterns, react to possible problems and improve the overall quality of their service.

Wayfinding systems at the dimedis stand

kompas_wayfindingConventional Digital Signage aside, dimedis will also present kompas wayfinding, as seen in shopping malls run by ECE in Oldenburg and Mülheim on Ruhr. Visitors to our booth can try out the wayfinding solution for exhibitions and malls for themselves.

One of the defining features of kompas wayfinding is it’s LogoCloud, which displays the logos of all available shops in the mall in form of a big, slowly rotating pattern. Visitors can simply touch the desired logo, upon which the rest of the cloud will disappear and the shortest path to the selected destination will be shown as an animated line on a floor plan of the location.


Every kompas wayfinding terminal calculates the right path dynamically based on its own position and orientation; that way the terminals can be placed and moved to anywhere in the mall or exhibition at any given time.

Useful links:

Author: Ibrahim Mazari

London Digital Signage Conference: Wilhelm Halling presents interactive Digital Signage in Shopping Malls

logo_overOn the 16th of October 2013, dimedis founder and managing director Wilhelm Halling will hold a talk on the use of Digital Signage in shopping malls at the Digital Signage London Exhibition & Conference. Wilhelm Halling will speak about how interactive Digital Signage can help to boost sales and participation in customer loyalty programs.

mfi Management für Immobilien AG (Arcaden Shopping), one of Germany’s largest operators of shopping malls, uses Digital Signage to improve their visitors‘ loyalty by combining interactive Digital Signage with its existing coupon system. The shopping malls are equipped with info terminals that consist of two touchscreens (one for each side), a printer, a card reader and a camera. Sales discounts and coupons can be issued directly at the terminal either in form of a QR code for mobile devices or as a printout. As a member of the Gold Club, users can sign in at the terminals using their member’s card in order to receive rewards and special offers. This makes Digital Signage a helpful tool to improve customer loyalty and to grow revenue for the participating companies. The software powering the Digital Signage players within the 410 terminals was developed by dimedis, while creative agency SawatzkiMühlenbruch is responsible for the concept and additional content like mini games, news and handling the Gold Club cards.

Wilhelm Halling

digitalsignagelondon_wilhelm1Wilhelm Halling is the founder and managing director of dimedis since its foundation in 1996. He was responsible for the first website of leading European TV station RTL and is also an early visionary of Digital Signage.

dimedis stands for digital media distribution. The software company specializes in web technologies and content management tools as well as Digital Signage solutions and admission systems for trade fairs. The list of customerss using kompas Digital Signage includes British American Tobacco, the Arcaden and ECE shopping malls, Dehner garden centers, HappyBaby baby product stores, the Casino supermarket chain in France, vetipraxTV (Infomercials for veterinarians), and trade fair companies around the world.

Wilhelm Halling worked for several high-profile companies such as Silicon Graphics in the early 90s before he decided to become an entrepeneur. Under his leadership, dimedis has become one of the top Digital Signage companies in Germany. The kompas software has received several awards like the VISCOM Digital Signage Best Practice Awards in 2008 and 2011 and the POPAI Digital Award „Best Digital Media Technology“ in 2011.

Wilhelm Halling on LinkedIn:
Digital Signage in shopping malls:
Wilhelm Halling’s talk in London:

Author: Ibrahim Mazari

OVAB Digital Signage Conference in München – Rückblick auf eine erfolgreiche Branchenveranstaltung


Seit Jahren versucht sich die Digital Signage Branche in Deutschland zu organisieren, in Verbänden und regelmäßigen Konferenzen zum Beispiel. Der OVAB ist als Verband ideeler Träger der OVAB Digital Signage Conference in München, die sich als zentrale Digital Signage Konferenz etabliert hat. Relevante Themen der Branche wurden vor Hunderten Vertreter präsentiert und ausgiebig diskutiert. Der Branche geht es gut, auch wenn die Wirtschafts- und Eurokrise noch nicht überwunden ist und in einigen Märkten dadurch Investitionen zurückgehalten werden.


Gelungene Konferenz: OVAB Digital Signage Konferenz (Bild: invidis)

Die von invidis organisierte Konferenz im Münchner Kempinski Hotel direkt im Flughafen hat alle Erwartungen getoppt. Das Programm war gut aufeinander abgestimmt, die Organisation sehr gelungen. Es waren die relevanten Branchenvertreter vor Ort und wir haben eine inspirierende und fruchtbare Konferenz erlebt, in denen wir mit Kontakten über die neusten Entwicklungen in der Digital Signage Landschaft und speziell bei dimedis sprechen konnten.

Digital Signage in Shopping Malls

dimedis hat auch einen aktiven Part in der Konferenz übernommen. Auf der diesjährigen OVAB Digital Signage Fachkonferenz 2013 hielten Dieter Sawatzki, Gründer und Geschäftsführer der Agentur SawatzkiMühlenbruch aus Essen, Florian Zimmermann von mfi und der Bereichsleiter Digital Signage bei dimedis, Patrick Schröder, einen Vortrag zum Thema: „Wie interaktives Digital Signage die Besucher von Einkaufszentren aktivieren und Kundenbindungsprogramme stimulieren kann“. Dieter Sawatzki, Florian Zimmermann und Patrick Schröder demonstrierten, wie Deutschlands großer Betreiber von Einkauszentren mfi Management für Immobilien AG (Arcaden Shopping) Digital Signage bundesweit in seinen Zentren nutzt, um die Kundenbindung zu stärken. Dabei verknüpft mfi intelligent bestehende Couponingsysteme mit hochwertigen Stelen, die mit großen touchfähigen Displays, einem Drucker, Kartenlesegerät und einer Kamera ausgestattet sind. Die Referenten werden zeigen, wie dieses System die Kundenkommunikation in den Shopping Malls verbessert und die Bindung steigert.


 Vortrag: Interaktives Digital Signage in Shopping Malls (Bild: invidis)

Patrick Schröder, Bereichsleiter Digital Signage bei dimedis, kommentiert die Konferenz und das Interesse vor Ort:


Patrick Schröder (Bild: dimedis)

„Unser gemeinsamer Auftritt fand großen Anklang, das Thema interaktives Digital Signage am POS ist derzeit sehr gefragt und unsere Umsetzung für die Arcaden Shopping Malls setzen klare Trends im Digital Signage Markt. Gerade die Verknüpfung mit dem Couponingsystem und die dadurch erreichte Aktivierung und Bindung der Shopping Mall-Besucher ist ein Alleinstellungsmerkmal der von uns gemeinsam vorgestellten Digital Signage Lösung.“



Hier der Vortrag „Shopping 2.0 – Einkaufen wird interaktiv. Kundenaktivierung durch Digital Signage“, gehalten von Patrick Schröder, dimedis, Dieter Sawatzki, SawatzkiMühlenbruch und Florian Zimmermann, mfi management für Immobilien AG.

Interessante Links: