The digital transformation doesn’t stop short of trade fairs and exhibitors. The trade fairs are reacting and are already using technologies such as blogs, social media, apps, and analog and digital screens in their communication. And they have digitalized visitor management and thus collect enormous amounts of data.
Evaluating and visually displaying data is the task of so-called business intelligence (BI) in order to gain insights that can be used to support the company when taking operative and strategic decisions. Using BI, trade fairs are able to answer economic and trade fair-specific questions by systematically linking, evaluating and displaying trade fair data. Key figures and evaluations at specific points of time, during and after the trade fair, in conjunction with target/actual comparisons provide better support for the management in order to improve the quality of operative or strategic decisions.
Trade fairs gather millions of items of data
Trade fairs possess an unbelievable amount of data, which can be considered a hardly exploited treasure. That is why trade fairs are predestined to use big-data analyses and can profit from these in order to better plan their business. The data comes from the registration of the visitors, from shop data, admissions and departures, no-show rates, sociodemographic structural questions (position, company size, business sector, interests), ticket sales, and support requests.
At the trade fair itself the visitors also generate data. Movement data is also available in anonymous form and in compliance with data privacy regulations, not only by accurately counting admissions and departures but also through heat maps of the premises. Furthermore, trade fairs also collect data from exhibitors and can thus provide matchmaking between exhibitors and visitors.
This data can be used more comprehensively. The trade fair company can, for example, search for correlations. Thus, using the anonymized data on visitor movements, it is possible to analyze the probability that a visitor will visit another exhibitor. Ticket and visitor data can be combined and used to produce forecasts. In future, it should be possible to anticipate potential industry-specific developments using predictive analytics.
Wie schon im letzten Jahr, freuen wir uns auch 2014 wieder als Sponsor und Besucher am UFI Open Seminar teilzunehmen. Dieses Jahr findet das Event vom 30. Juni bis 02. Juli in St. Petersburg statt. dimedis Geschäftsführer Wilhelm Halling und Messebereichsleiter Klaus Friedrich Meier werden als Besucher vor Ort sein.
Klaus Friedrich Meier, Bereichsleiter Messelösungen dimedis GmbH
FairMate, the visitor management and ticketing solution made by dimedis, now offers version 1.0 of its new FairMate Mobile Shop. The first customer to put the Mobile Shop through its paces is Messe Düsseldorf, who used it to sell mobile tickets for K 2013 from the 16th to the 23rd of October. Visitors were able to register for the event, choose their tickets and pay for them, all from their mobile device. This shows once again that FairMate is able to cover the entire visitor management process from start to finish – including registration, ticketing, admission control and matchmaking. By introducing mobile payments to this process, dimedis is setting a trend in the trade fair business.
FairMate Mobile Shop 1.0 – registration and ticket sales on the go
Klaus Friedrich Meier, the division manager for trade fairs at dimedis GmbH in Cologne, had this to say regarding the introduction of the FairMate Mobile Shop:
Klaus Friedrich Meier
„We can observe clear trends in the visitor management for trade fairs: Mobile and Social. 2013 marks the year where mobile devices have outsold their desktop counterparts for the first time; this development reflects on the traide fair business, where powerful and intuitive mobile software solutions are now the center of attention.
That is why FairMate already supports different mobile ticketing solutions such as eTickets via text message or e-mail and the Passbook format. Now, with the FairMate Mobile Shop, we take one step further by introducing a truly mobile ticketing and payment solution. The Mobile Shop offers our customers a new sales channel for tickets that is in the best interests of all trade fair visitors. Prospective buyers can be served almost anywhere, and the Mobile Shop also offers new possibilities for event organizers, such as QR code vouchers that can be scanned on a mobile device and lead directly to the Mobile Shop. We are thrilled to have such an important customer as Messe Düsseldorf on board for the Mobile Shop.“
The visitor management solution FairMate by dimedis now integrates Passbook, adding another option to its list of supported ticket formats. FairMate is one of the first B2B solutions to offer Passbook integration. FairMate is used by trade fair companies all over the world, all of which can now offer their visitors this new service. Passbook, developed by Apple, is a convenient way to bundle tickets, vouchers and boarding cards all in one place. With Passbook, dimedis extends the list of possible ways for ticket verification through FairMate, adding to the already existing possibilities of self-printed tickets and tickets via email or text message. With PassWallet, a Passbook compatible solution is available for Android devices as well.
Ticket sale with FairMate and Passbook
Klaus Friedrich Meier, Division Manager Exhibitions at dimedis, about the introduction of Passbook tickets for FairMate:
Klaus Friedrich Meier
„Integrating Passbook with FairMate has numerous other advantages, such as the easy addition of public transport tickets, accurate insights about who uses Passbook and how, and detailed statistics available for further analysis. With Passbook and PassWallet, the FairMate mobile shop makes ticket sales and verification a simple and quick affair.“